Getting it to you, and back.

• Orders of $120 or more ship free.
• Orders under $120 carry a flat $9 shipping charge.
• The threshold is judged on your order subtotal before any discount is applied.
• Shipping is shown as a separate line in your cart before you pay.

PLACEHOLDER. List the countries or regions you ship to, your dispatch cut-off time, and a realistic delivery window for each destination. Quote working days and say whether the window starts at order or at dispatch.

PLACEHOLDER. For cross-border orders, state who pays import duty and tax, and whether that is collected at checkout or on delivery. Getting this wrong is the most common cause of refused parcels.

You will get a confirmation email when your order is placed. Once it ships we add the tracking number and carrier to the order, and you can see them any time under your account.

Where cash on delivery is offered at checkout, your order is created straight away and marked paid once the courier collects payment. The shipping rules above apply unchanged.

We offer a 7-day return and exchange policy, starting from the date your order is delivered.

To be eligible for a return, the item must be unused, sealed in its original packaging, and in the same condition that you received it.

Items that are opened, used, or damaged due to improper handling after delivery are not eligible for return. This is a hygiene constraint rather than a preference: an opened cosmetic cannot be resold to anyone else.

Nothing here limits any statutory right you have under Pakistani consumer law.

If you receive a damaged, leaked, or wrong item, tell us within 24 to 48 hours of delivery on WhatsApp or by email, with clear photos or video of both the package and the product.

We will dispatch a replacement at zero extra cost to you. This is separate from the returns policy above and is not limited by it.

Once your returned item reaches us and has been inspected, we will tell you whether the refund is approved or rejected.

If approved, your refund is processed within 5 to 7 working days by Bank Transfer, EasyPaisa, or JazzCash.

Initial shipping fees are non-refundable, and return shipping is the customer’s responsibility — unless the return is due to a mistake on our part, such as a damaged or incorrect item, in which case we cover it.

PLACEHOLDER. State how long after the delivery estimate a parcel is treated as lost, and what happens when a parcel is returned because the address was wrong or nobody was there to receive it.

Questions about a delivery or a return: support@lucoreskin.pk. See also our Terms of Sale and FAQ.